A challenge About Quality and Trust |

Laura is the most quality-conscious and thoughtful coffee shop owner we have ever met. Her appearance has made us experience a challenge about quality and trust, and also made us grow faster.

Laura runs a high-end coffee chain, which is famous for its unique coffee flavor and exquisite packaging design. In order to further enhance the brand image, she needs a batch of high-quality coffee series packaging Products, including coffee paper cups, cup lids, cup sleeves, cup holders, and Paper Bags. These packaging have high quality requirements, clear printing, and special hot stamping technology, which can perfectly set off the quality of coffee and the high-end positioning of the store.

Laura found our company's official website through search and contacted us, hoping to find a perfect packaging solution to meet her needs.

When she first met, Laura showed her emphasis on product quality. She hoped that Amelia could provide her with samples first so that she could personally check the quality of the products. We knew the importance of this cooperation, so Amelia went all out to design and make samples.

However, a series of problems were encountered in the process of making samples.

First, we were not satisfied with the printing of the paper cups. Since the paper cups selected by Laura had complex technology and many colors, there were problems of color difference and blurred patterns, which made us realize the seriousness of the problem. We immediately organized a technical team to repeatedly debug the printing process and constantly adjust the printing machine and printing order. After replacing a variety of inks and materials, we finally found the best printing solution after countless trials, making the colors bright and the printing clear, perfectly presenting Laura's design ideas.

But the problem was not over. Other problems arose in the process of making samples. The hot stamping process of the paper cups was not shiny enough, which affected the high-end feel of the coffee cups; the customized cup lids were not well sealed and could not guarantee the safety of consumers; the color printing on the kraft paper bags had color difference, and the logo did not look prominent enough, etc. ... .... One problem after another, but we did not back down.

In the process of solving the problems, Amelia almost lived in the factory. She worked closely with the production department to check the production results at any time, adjust the production plan, optimize the production line, strictly screen the raw materials, and fine-tune the production process. Finally, after countless improvements and tests, we got a perfect product.

After we sent the carefully crafted samples to Laura by air, she proposed various design modification suggestions. She hoped that the coffee cups would be more creative, with double-layer paper cups, and the outer layer could be rotated to display different pattern effects at 360°, reflecting the personality of the coffee shop; the design of the coffee cup sleeves should also be more exquisite to attract customers' attention; the colors of the paper bags should be richer to meet the needs of different customers.

Amelia listened to these ideas patiently and worked with the designer team to modify and test the products countless times. This process consumed a lot of our time and energy. But we all had no complaints, because we all knew that only by meeting the needs of customers could we win her trust and orders.

After a long process of sample making and design modification, Laura was finally satisfied and placed a large order, which made all of us feel relieved.

But this was just the beginning of this cooperation.

In the process of mass production, Amelia once again invested in great seriousness and enthusiasm. We strictly inspected and screened each product like samples. 100% machine and manual quality inspection makes our mass products perfect.

Finally, we successfully completed the order. Laura kept praising our products and services. She said that this was the first time a supplier could perfectly complete her idea. She was impressed by our professionalism and pursuit of quality. She not only continued to work with us, but also introduced us to her other partners. These new customers also spoke highly of our products and services, and our business was further expanded.

Through this cooperation, we realized that quality and service are the basis of corporate cooperation. We have won the trust of customers from all over the world with unremitting efforts, professional technology and serious attitude.

In the future, Saimao will always adhere to the pursuit of quality and service, provide more coffee shop merchants with perfect one-stop customized packaging solutions, and help them improve their brand value.